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Solution partenaire

RSUPPORT RemoteCall Mobile Pack

RemoteCall permet une prise en main à distance de l'appareil, avec, entre autres, une possibilité d'affichage et de contrôle total, un accès rapide aux paramètres, aux dossiers et aux processus ainsi qu'au transfert de dossiers.

Informations sur les solutions
Catégorie de la solution : Support client/Commande à distance
Types d'appareil pris en charge : Smartphone, Tablet
Région de vente : Monde
EN SAVOIR PLUS

Présentation

RemoteCall is one of the best solution to remotely connect and support mobile devices. It offers full device insights such as view and total control, quick access to settings, files, processes and even file transfer. This, allows businesses to quickly resolve almost any issues it might have, helping them to reduce cost, time and resources. This solution is ideal for call centers and support agents to provide remote support to their customers, reducing the need of expensive investments and potential deployment delays.

Principales fonctionnalités

  • Simple and quick to deploy.
  • Intuitive UI/UX for support agents and customers.
  • Proven solution by multiple MVNO and mobile manufacturers
  • Highly secure and reliable communication.
  • Available as Cloud or In-house solution

Différenciateurs Samsung

Visual guide by Samsung smartphone’s camera