Samsung Enterprise
Technical Support
Premium technical support for enterprises provided by Samsung's mobility experts
Keep your mobile workforce running efficiently and seamlessly with a dedicated Samsung account manager at your service. Get end-to-end support coverage across devices, operating systems, and solutions all direct from Samsung.
Dedicated Support Account Managers for your every need.
Enjoy peace of mind with end-to-end coverage across Samsung hardware, OS versions, and solutions.
Enjoy early access to upcoming programs and version testing.
With three levels of support, you can choose the one that fits your organization best.
Mobility expertise on demand
Get direct access to an internal team of experts through phone, email, and portal.
Proactive account management
The Support Account Manager (SAM) is a dedicated resource who serves as an extension of your team. The SAM is responsible for triaging, reporting, and escalating issues to Samsung’s support and engineering teams.
Global Coverage
An expert engineer analyzes problems and provides resolutions, even if you encounter an issue across multiple regions.