About the company
- Industry: Retail
- Company size: Large
- Location: Germany
As Europe’s leading electronics retailer, MediaMarkt has over 1,000 stores across the continent. With a wide selection of the latest technology for home and office, it’s a top destination for consumer electronics.
CHALLENGE
Bridging the gap between online and in-store retail experiences
MediaMarkt needed a way to boost employee productivity through digital transformation while ensuring efficient device oversight. Without a robust management solution, monitoring and securing devices at scale was challenging.
The retailer required high-performance, user-friendly devices to support in-store and online operations. It also needed a reliable management solution that worked with its existing EMM to keep devices secure and running smoothly. To meet the demands of a fast-paced retail environment, MediaMarkt looked for business-specific features like extended warranties* and enhanced security support beyond mobile devices.
*Three years of warranty will be globally effective from April 2024 for all Enterprise Edition devices launched in 2024 and after.
SOLUTION
A tailored package for a big retailer
Samsung Galaxy Enterprise Edition is the ideal out-of-the-box solution for a business like MediaMarkt. With business-ready devices, government-grade security, and enterprise services, it provides the reliability they need—so they can focus on business, not device management.
Galaxy AI takes it even further. As a pan-European company, MediaMarkt can break language barriers with Galaxy AI Interpreter, enabling clear communication between staff and customers. Powerful Samsung Galaxy cameras also streamline inventory management with efficient data capture, making everyday tasks easier.
We have seen how powerful Samsung solutions are, and we confidently recommend them to our customers. Collaborating with Samsung is a gamechanger!
RESULTS
From stock inquiries to effective customer assistance, one device per employee opens up a world of possibilities.
Real-time customer assistance
- Samsung DeX allows staff to turn their mobile device into a workstation by connecting to many monitors in the store, making it easy to show detailed product information to customers.
- The powerful performance of Samsung device cameras can bring up inventory information and inter-store availability by scanning a barcode, giving customers real-time information.
- Galaxy AI Interpreter allows real-time translation for customers and staff to converse in their native languages, breaking language barriers and helping staff communicate in any language.
Better device control and insights
- Even with an existing EMM in place, the addition of Knox Suite enhances insights and information for more robust device management capabilities.
- Knox Suite provides device, app, battery, and network usage analysis. OS updates can also be performed outside of business hours to not interfere with employees’ work.
- Fast expert support for critical issues via Enterprise Technical Support. Providing end-to-end support coverage for Samsung devices, operating systems, and solutions.
All-in-one enterprise mobility solution bundle
Premium support
Tier 3 direct support for every Samsung hardware and software-related issues.
Our Knox sales team is ready to collaborate with you to address your biggest business challenges. Please provide your contact details to discuss a project with our sales team.
If you are a current customer and need technical support, please visit our Documentation page or log in to your account to submit a support ticket.
