About the company
- Industry: Government
- Company size: Large
- Location: United States
Founded in 1835, the Chicago Police Department is the second-largest police force in the United States. Since 2018, it has integrated Samsung technology to modernize operations and improve officer effectiveness.
CHALLENGE
Keeping officers on the street—connected and equipped
The Chicago Police Department aimed to keep officers more engaged with their communities and reduce time spent on paperwork. To achieve this, they needed powerful, always-connected devices that provided access to critical data, permits, and documents at any time. Officers required mobile capabilities to work seamlessly from their vehicles, on the streets, or at the office.
Additionally, centralized device management was essential to ensure data security, regulatory compliance, and consistent device performance across the force.
SOLUTION
Transforming police work
In 2018, the department transitioned from using 3,000 outdated vehicle-mounted laptops to deploying over 10,000 Samsung Galaxy devices across the city.
Managed through Knox Suite and paired with Samsung DeX, these devices have streamlined workflows by consolidating everything onto a single device.
Knox Configure ensures each device is preloaded with the necessary apps and documentation, providing a seamless experience for every officer.
Trust is immensely important for what we’re doing in public safety IT… Samsung has been there for us every step of the way.
RESULTS
Enhancing officer focus and efficiency
Thousands of Samsung Galaxy devices have enabled officers to spend more time in the community and less time on administrative tasks. Any technical issues can be resolved remotely through Knox Suite, minimizing disruptions. With instant access to critical information, officers no longer need to rely on physical paperwork.
Purpose-built technology for law enforcement
By leveraging Samsung DeX, officers can connect their devices to a monitor and work efficiently from any location. The flexibility of Samsung Galaxy devices allows them to transition effortlessly between the office, the streets, and their vehicles—eliminating the need for multiple devices.
