Partner solution

TeamViewer

Fix issues quickly on Samsung devices, from anywhere.

Solution info

Solution category: Customer support/remote control

Supported device types: Smartphone, Tablet

Sales region: Global

Overview

Easily support a mobile world on the go. Remotely access and support Samsung devices, from your computer or mobile device. When devices need to be configured, when e-mails cannot be sent, or when technical issues get in the way, that’s when on-demand remote support is crucial.

With TeamViewer Mobile Device Support, you can resolve mobile device issues quickly, from your computer, tablet, or smartphone. Get permanent access and remote control for unattended Samsung devices to provide support, without anyone being there.

Key features

Ad-hoc support for clients and employees
Permanent access for unattended devices
Transfer files securely from and to the Samsung device
Mobile-to-mobile connections
Chat via text, take screenshots, or control processes on the supported device

Samsung differentiators

Samsung DeX support
Advanced remote support features for Samsung Galaxy users – In addition to remote screen capture, remote key injection can be supported for more complete end-user support

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