Masterful Enterprise App Management with Knox Suite
The right app transforms smartphones, tablets, and laptops into tailored tools for any niche. Unfortunately, 48% of work apps are left unmanaged, outdated, and at-risk. In today’s mobile workplaces, these apps are essential.
Managing apps across an entire enterprise is incredibly complex. Installing, updating, and monitoring hundreds or thousands of apps across countless devices requires significant time and effort.
Fortunately, most app-related issues—and the productivity loss they cause—can be avoided with proper app management. Knox Suite offers a comprehensive solution for app distribution and management, providing detailed usage analytics and issue tracking capabilities.
If you're using Knox Suite, our all-in-one device management platform for Galaxy devices, you already have a powerful app management solution at your fingertips. Let’s explore some Knox Suite use cases to see just how transformative app management can be.
1. Streamlining business app deployment
Bumpy deployment processes often lead to escalating IT headaches. Some apps will be available on the Google Play Store, but others—developed in-house for niche functions—often require distribution through links or cumbersome QR codes.
As employees face issues, they turn to IT for help, consuming valuable expertise that could be better spent on more impactful work.
A smooth deployment not only equips employees with new tools faster but also keeps IT costs down and minimizes disruptions.
Knox Suite streamlines app deployment by enabling remote installation and eliminating the risk of human error. In most cases, enrolled device users won’t even be aware of the process until they open their device to find new tools waiting for them. Learn more about the unique advantages of Knox app management.
Using Knox Suite for app deployment
Key Benefits
- Effortlessly and remotely install apps in bulk
- Schedule installation to avoid disrupting work
From the Knox Suite console, device managers can easily select the apps they want to install on target devices—even whether to install them on personal or business profiles.
The process is equally smooth for internal and public apps: all device managers need to do is assign their internal and public apps to their Knox Suite tenant before getting started.
Deployment can also be tailored to your unique requirements. While manual installation might be appropriate in some cases, device managers should opt for hands-free, synchronized app installations scheduled for the least disruptive time.
Knox Suite offers refined controls that allow admins to customize and enforce device and app policies. You can install apps on specific device groups, automatically run app options and app-level managed configuration.
You can also designate apps as removable or non-removable, preventing issues like employees accidentally deleting essential apps. Though, this feature does depend on whether or not the app is internal, or downloaded from Google Play.
Here’s the simple version: Knox Suite ensures that app rollouts deliver immediate value, and don’t cause more problems than they solve.
2. Collecting information and insights on app usage
Just because you deploy an app doesn't mean productivity immediately increases. Even though employees reports smartphones may boost productivity by 34%: this bump can be quickly lost when work apps malfunction. Protecting productivity and preventing downtime hinges on spotting app issues early through access to critical information.
IT teams expect teething issues in the early days after an app deployment. There will be complaints, and concerns about unapproved app downloads. Finding a resolution for these issues is the number one priority, but how should you begin?
IT teams who are stuck solving problems and putting out fires are also unable to plan for future improvements, like making optimizations to internal apps or finding better options for third-party ones. Driving positive change is almost impossible without information to fuel it.
You need a birds-eye view of your app landscape. Without a solution to manage and distribute apps, gathering that perspective requires tedious, manual labour.
Achieving crystal-clear oversight is easy with Knox Suite
Knox Suite collects actionable data from devices and apps, presenting it in intuitive, customizable charts that address all the issues we’ve discussed.
App Usage
Key Benefits
- Get a birds-eye view of app usage
- Daily app data on runtime, battery consumption, and network use
- Drill down on specific apps to unearth insights
Knox Suite provides device managers with a wealth of information to understand how apps are being used across the organization, offering insights that enable better decision-making.
The dashboard offers a holistic view of app usage, breaking down data by app runtime, background versus foreground usage, and presenting key metrics like battery and network consumption. In this view, IT admins can easily see how often employees are using work apps.
Even this high-level information can lead to valuable improvements and help address lurking issues before they escalate.
The dashboard can pinpoint apps that drain battery excessively, signalling the need for a patch or an alternative. With network usage data broken down by Wi-Fi and mobile usage, admins can even identify the top apps that consume the most data.
An app-specific drill-down view offers even more:
Here, charts offer deeper insights like the number of devices running each app, the versions in use, and daily data on battery and network consumption over the selected timeframe. The main advantage of the single app view is its ability to offer comprehensive insights into each device that uses the app. This includes detailed data on usage, battery, network, and more, all easily accessible through a downloaded file.
This wealth of information paves the way for significant fixes and improvements that can easily be implemented using the other features within Knox Suite.
In addition, when viewing business app analytics, you can see the app versions installed on the entire device. If the majority of the devices are using an old version of the app, IT admins can update the app without any user interaction.
Additionally, if personal apps such as social media or streaming platforms are being used during work hours, IT admins can use Knox Suite to block these apps.
App Issues
Key Benefits
- Keep a clear picture of the most disruptive issues affecting apps
- Get in-depth information on why and when issues occurred
- Identify problematic app or OS versions
Knox Suite provides a dedicated area for monitoring issues and flags with apps, empowering managers to proactively address problems.
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To effectively evaluate the use of work apps, it's crucial to consider not only app usage but also whether employees are experiencing any difficulties due to app errors.
With Knox Suite, you can quickly view which apps have the most abnormal issues among all apps. If there’s a work app on the top of that list, you can prioritize fixing it accordingly.
As with the app usage dashboards, all of the information provided can be actioned by the other integrated tools within Knox Suite.
If an internal app developed in-house encounters issues, it will be flagged here, allowing for prompt updates or redistribution with a fix. Similarly, if a public app’s latest update causes problems or poses security risks, admins can use this Knox Suite feature to block the problematic version until it is resolved and safe to use.
Unlock 360-degree app management with Knox Suite
A business can do a lot with a smartphone, but with the right apps, you can diversify and specialize. An unobstructed view of how apps function in the field—and tools powerful enough to address any issues that you spot—can save time, money, and a lot of stress.
Knox Suite is packed with plenty of app management features, which synergize beautifully with the other enterprise mobility management tools and solutions included.
Only once it’s all being used together can you get a real sense of how interconnected and efficient it was designed to be—so why not give it a try yourself? Take advantage of our 90 day free trial to explore its full potential and see how it can transform your app management strategy.
